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GRASPLR Help & Support
Website & Account Questions

FAQ

You can create an account during checkout or from the login page.  Having an account lets you re-download your view your order history.

No, you can check out as a guest. However, creating an account makes it easier to access your files later.

Go to the login page and click “Forgot Password.” You’ll receive an email with a secure link to reset it.

You can edit your information from your account dashboard. If you checked out as a guest, contact support and we’ll update your record manually.

Try resetting your password. If the issue continues, contact support and include your order email so we can verify your account.

Yes. Your digital files can be downloaded and used on any device you own.

You can reach us through the contact form on our website or by replying to your order confirmation email. We respond as soon as possible.

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Orders & Product Delivery

FAQ

Because our products are digital, your download link will arrive immediately after payment. Check your spam or promotions folder if it doesn’t appear within a few minutes.

You’ll receive a confirmation email with a secure link. Click it to access your files. If you lose the email, contact us to resend the link.

Most products are delivered in common formats such as PDF, DOCX, MP3, or MP4. The format is listed on the product page before checkout.

Yes. You can re-download your purchase from your email link or from your account dashboard at any time.

Let us know as soon as possible with your correct details. We’ll verify your order and resend your link.

Yes. Our products are digital and can be purchased from anywhere in the world.

Yes. You’ll receive a single link that includes all files related to your order.

Returns, Exchanges, & Technical Support

FAQ

Because our products are digital and delivered instantly, all sales are final. However, if you have trouble accessing your files, we’ll help resolve it promptly.

Digital downloads can’t be exchanged once delivered. Please review all product details before completing your order.

First, make sure you’re using compatible software for the file format. If you still have issues, contact support and we’ll provide a new link or troubleshooting help.

Email us with your order details and we’ll send the correct file immediately.

Because digital files are delivered instantly, cancellations aren’t possible once payment is processed.

Yes. Use the original download link in your email or log into your account to retrieve your files again.

Refunds are only considered if you were charged twice or experienced a verified technical error preventing access. Contact support with your order details for review.

Instant Digital Access

Secure download link delivered immediately after purchase

Built for Creators

Systems designed to help you build, not just download.

Global Compatibility

Files and toolkits accessible worldwide, no restrictions