Frequently Asked Questions
Orders and Shipping
How long does it take for me to receive my order?
All of our products are digital, so you’ll receive your download link immediately after your purchase is confirmed. If you don’t see it, please check your email (including the spam/junk folder).
How do I change my email address for delivery?
If you entered the wrong email at checkout, contact our support team with your order details. We’ll update your account and resend the download link.
How do I access my downloads after purchase?
Your confirmation email will include a secure download link. You can also log into your account to re-download any purchases at any time.
Do you charge sales tax or VAT?
Digital tax may be applied based on your country’s regulations. We decided to pay the tax so you don’t get any surprise costs.
Will all my files come together?
Yes, if your order includes multiple files, they will be delivered in one download link or in a single order email with separate links.
What if I don’t receive my download email?
First, check your spam/junk folder. If it’s not there, contact our support team and we’ll resend your download link right away.
Yes! Since our offers are digital, they can be purchased and downloaded from anywhere in the world.
What formats do your products come in?
Our products are delivered in standard digital formats (e.g., PDF, DOCX, MP3, MP4 depending on the product). The format will be listed on each product page before you buy.
Returns and Exchanges
Since our products are digital and delivered instantly, all sales are final. However, if you experience an issue accessing your purchase, we’ll make sure you get your files or resolve the problem.
Please contact support with your order details and we’ll send you the correct file immediately.
If you have technical trouble accessing your file, let us know. We’ll help you troubleshoot or provide a new link.
Where do I go if I need help with my purchase?
You can reach our support team anytime through the “Contact Us” page or by emailing sjbrough@gmai.com
What if I entered the wrong email address?
Contact us right away with your order information. We’ll update your email and resend your download link.
Can I change or cancel an order after purchase?
Because files are delivered instantly, we can’t cancel orders once they’re completed. Please make sure everything looks correct before checking out.
Can I re-download my purchase later?
Yes. If you lose your files, you can use the link in your email or log in to your account to download them again.